Shipping policy

Shipping Policy

Last updated: 1 September 2026

At Sela Home, we are committed to delivering your order as quickly, safely, and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and verified within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been dispatched, you will receive a secondary shipping confirmation email containing your tracking details.

Note: Order processing times may slightly increase during high-demand promotional periods, holiday seasons, or flash sales.

2. Shipping Rates & Estimated Delivery Times

We proudly offer tracked shipping across the United Kingdom.

Shipping Method	Estimated Delivery Time	Cost
Standard Tracked Delivery	5 to 12 Business Days	FREE

Business Days: Delivery times do not include Saturdays, Sundays, or UK public holidays.
Tracking Included: Every package is dispatched with end-to-end online tracking capabilities.

3. Order Tracking

Once your package has been handed over to the carrier, you will receive an automated email containing a unique Tracking Number and a direct tracking link.

Please allow 24 to 48 hours for the tracking status to update on the courier portal after receiving your dispatch notification.
You can also monitor your shipment directly on our website using our dedicated tracking page.

4. Customs, Duties, and Import Taxes

All orders shipped by Sela Home are delivered duty-paid or fall within standard import allowances for individual consumer purchases in the UK. Customers will not encounter unexpected hidden fees upon delivery. However, in the rare event of local border authority holds, Sela Home is not responsible for external delays caused by UK customs clearance procedures.

5. Incorrect Address & Delivery Issues

Address Accuracy: Please double-check your shipping address carefully when placing an order. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Address Changes: If you notice an error in your delivery address, please contact us immediately at Contact@selahome.uk within 12 hours of placing your order. Once an order has been dispatched, we cannot alter the delivery destination.
Unclaimed Packages: If a package is returned to our fulfillment facility due to non-collection from a local depot or incorrect address details provided by the buyer, the customer may be responsible for re-shipping fees.

6. Lost or Damaged Packages

Damaged Items: If your items arrive physically damaged during transit, please inspect the package upon arrival and contact our support team within 48 hours of delivery. Please retain all packaging materials and take clear photos/videos of the damage to assist us in issuing a free replacement or full refund.
Delayed or Lost Packages: If your order has exceeded 20 business days from the dispatch date without delivery or tracking updates, please contact us. We will investigate the shipment with our logistics partners and issue a full refund or re-dispatch your items at no additional cost.