Refund policy

Refund & Return Policy

Last updated: 1 September 2026

At Sela Home, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
It must include all original accessories and user manuals.
You must provide a valid receipt or proof of purchase (such as your order confirmation email and order number).

Please note: Items sent back to us without first requesting a return will not be accepted.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at Contact@selahome.uk with your Order Number and the reason for the return.
If your return request is approved, our support team will provide you with the return authorization, the correct return address, and detailed shipping instructions.
Package the item securely and ship it to the provided address.

3. Return Shipping Costs

Customer Responsibility: Customers are responsible for paying their own shipping costs for returning an item, unless the item arrived defective, damaged, or incorrect. Original shipping fees are non-refundable.
Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without valid tracking.

4. Damages, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item:

Contact us immediately (within 48 hours of delivery) at Contact@selahome.uk.
Include clear photos or a short video demonstrating the defect or damage, along with your order number.
Once verified, we will arrange a free replacement or issue a full refund at no additional cost to you.

5. Exceptions / Non-Returnable Items

Certain types of goods cannot be returned due to health, safety, and hygiene reasons:

Perishable goods (such as food, flowers, or plants)
Intimate, sanitary, or personal care items (such as beauty products)
Custom-made or personalized items
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

6. UK & EU Right of Cancellation (14-Day Cooling-off Period)

Notwithstanding the above, if merchandise is being shipped into the United Kingdom or European Union, you have the statutory right to cancel or return your order within 14 days of delivery, for any reason and without justification. As stated above, your item must be in its original condition, unworn or unused, with tags, and in its original packaging.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds Process

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or rejected.

Approved Refunds: If approved, your refund will be processed automatically to your original payment method (Credit Card, Debit Card, or PayPal) within 5 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at Contact@selahome.uk.